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Platinum Partner Program
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Gold Seal Partner Program
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Time & Materials Plan
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ATS Platinum Program is a full service maintenance contract with
our clients. It provides guaranteed response times, assurance of spare parts in
stock locally, regular database backups, fixed pricing, unlimited training,
unlimited remote programming for moves, adds, and changes, unlimited
Help Desk, reduced labor rates, equipment discounts and many other benefits.
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ATS Gold Seal is a full service maintenance contract with our clients.
It provides guaranteed response times, assurance of spare parts in stock locally,
regular database backups, fixed pricing, unlimited Help Desk, reduced labor rates,
equipment discounts and many other benefits.
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A Time & Materials Plan is a pay as you go plan but with NO
assurance of a response time NOR assurance of spare parts availability. There may
be no database backup and the repairs could cost thousands of dollars for the parts
& labor plus greater lost productivity resulting from increased down time.
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Spare repair parts are warehoused locally and reserved for Platinum/Gold
Seal clients due to their commitment to the program, which results in far quicker
repairs and less down time.
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Spare repair parts are warehoused locally and reserved for Platinum/Gold
Seal clients due to their commitment to the program, which results in far quicker
repairs and less down time.
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Spare repair parts availability for your system is not guaranteed
and parts may need to be ordered with typical delivery times of 2-4 business days.
(Gold Seal clients have first access to the ATS stock of spare parts in order for
ATS to meet contracted response times.)
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Response Times: Guaranteed.
Emergency Response: 4-hour response guaranteed.
Non-Emergency Response: 72-hour response guaranteed.
These guaranteed responses are often bettered since Platinum/Gold Seal clients are
placed at the top of the service queue.
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Response Times: Guaranteed.
Emergency Response: 4-hour response guaranteed.
Non-Emergency Response: 72-hour response guaranteed.
These guaranteed responses are often bettered since Gold Seal clients are placed
at the top of the service queue.
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Response Times: Best Efforts.
ATS will make best efforts to meet published response times for
all types of service. Response times for emergency or regular service are not guaranteed.
Priority scheduling must go to Platinum/Gold Seal clients in order
for ATS to meet contracted response times.
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Financial Guarantees:
Emergency Response: $1,000 payment to client if ATS fails to meet
published emergency response time (payment will be lesser of 10% of the original
system sale price or $1,000)
Non-Emergency Response: Platinum/Gold Seal fees will be discounted
the equivalent of one month on the annual renewal contract if ATS
fails to meet agreed upon response times for a non-emergency repair.
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Financial Guarantees:
Emergency Response: $1,000 payment to client if ATS fails to meet
published emergency response time (payment will be lesser of 10% of the original
system sale price or $1,000)
Non-Emergency Response: Platinum/Gold Seal fees will be discounted
the equivalent of one month on the annual renewal contract if ATS
fails to meet agreed upon response times for a non-emergency repair.
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Financial Guarantees:
None.
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Free Help Desk Support:
No cost, unlimited. Includes end-user training support via telephone.
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Free Help Desk Support:
No cost, unlimited. Includes end-user training support via telephone.
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Help Desk Support:
Billable at $75 per session (a session is a maximum of 30 minutes).
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Free No Trouble Found:
Service calls related to the covered equipment for which ATS is unable to duplicate
the problem will not be billed.
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Free No Trouble Found:
Service calls related to the covered equipment for which ATS is unable to duplicate
the problem will not be billed.
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No Trouble Found:
Billable. Service calls are billable at standard labor rates.
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New Equipment Discounts:
Any new equipment purchased for the system will be given a 10% discount from standard
ATS pricing.
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New Equipment Discounts:
Any new equipment purchased for the system will be given a 10% discount from standard
ATS pricing.
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New Equipment Discounts:
None.
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Free Software Maintenance Releases:
If the Manufacturer releases any software sub release (i.e.: Version 1.1 to Version
1.2) that is to fix any "bug" in the release, ATS will provide and install
that software at no cost even if the client is not experiencing any system errors.
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Free Software Maintenance Releases:
If the Manufacturer releases any software sub release (i.e.: Version 1.1 to Version
1.2) that is to fix any "bug" in the release, ATS will provide and install
that software at no cost even if the client is not experiencing any system errors.
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Software Maintenance Releases:
Installation billable at standard labor rates.
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Wiring and Cabling Problems:
ATS will assume responsibility for all inside station wiring for the telephone sets
under Gold Seal coverage.
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Wiring and Cabling Problems:
ATS will assume responsibility for all inside station wiring for the telephone sets
under Gold Seal coverage.
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Wiring and Cabling Problems:
Billable. Resolution billable at standard labor rates.
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Waiver of Five Star Warranty Deductible:
The $50 per incident deductible under the Toshiba Value Plus/Five Star Warranty
program is waived.
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Waiver of Five Star Warranty Deductible:
The $50 per incident deductible under the Toshiba Value Plus/Five Star Warranty
program is waived.
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Five Star Warranty Deductible:
Billable. The $50 per incident deductible under the Toshiba Value Plus/Five Star
Warranty program is billable.
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Free Semi-Annual Connectivity Review:
Twice a year, ATS will offer to perform a connectivity review of all local, long
distance, internet and wireless expenses and will look for cost saving recommendations
that make business sense for the client.
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Free Semi-Annual Connectivity Review:
Twice a year, ATS will offer to perform a connectivity review of all local, long
distance, internet and wireless expenses and will look for cost saving recommendations
that make business sense for the client.
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Semi-Annual Connectivity Review:
None
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Unlimited Training:
On initiation of the Platinum program and with each annual renewal, the client will
be provided unlimited end-user training sessions or unlimited access to our online
training tools and webinars at no cost.
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Free Training:
On initiation of the Gold Seal program and with each annual renewal, the client
will be provided a free training coupon good for one, two-hour onsite end-user training
session or unlimited access to our online training tools and webinars.
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Training:
Billable. All additional training is billable at standard labor rates.
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Unlimited Remote Programming Sessions:
On initiation of the Platinum program and with each annual renewal, the client will
be provided unlimited remote programming sessions for moves, adds, and changes.
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Free Remote Programming Sessions:
On initiation of the Gold Seal program and with each annual renewal, the client
will be provided two free coupons each good for a 30-minute remote programming session.
If the session exceeds 30 minutes, normal charges will apply.
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Remote Programming Sessions:
Billable. All additional programming is billable at standard labor rates.
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Free Annual Preventative Maintenance:
During the 10th month of the annual Platinum period, ATS will schedule to perform
a Preventative Maintenance (PM) inspection using a complete 20 point+ checklist
that includes a database backup on the phone & voice mail systems.
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Free Annual Preventative Maintenance:
During the 10th month of the annual Gold Seal period, ATS will schedule to perform
a Preventative Maintenance (PM) inspection using a complete 20 point+ checklist
that includes a database backup on the phone & voice mail systems.
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Preventative Maintenance:
None.
Nothing scheduled, often forgotten and costs a minimum of $365 labor cost on smaller
systems, more on larger systems.
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